GENERAL CANCELLATION & MAKE-UP POLICY:
• Any reservation missed (no-show) or cancelled without 24-hour notice will be charged the full amount.
• Adult Program Players: You must complete the "Absence Notification Form" (above) to report your cancellation in order to be eligible for a make-up.
• Juniors/Private Lesson/Seasonal Court Players: You must contact the front desk or program director with at least 24-hour notice in order to be eligible for a make-up.
• Westchester Tennis Center does not guarantee make-ups.
• We do not credit or refund any missed classes/program sessions.
• To be eligible for a make-up you cannot have a balance on your account.
• Any scheduled semi-private lesson that has only one player show up will be charged the full semi-private lesson rate to both players.
• All authorized make-ups must be completed during the enrollment period.
• Make-ups are offered through other, level-appropriate programs when space is available.
• Make-ups that are scheduled cannot be rescheduled. Once a make-up class is scheduled it will be deemed as fulfilled.
*Please see individual registration forms for a more detailed cancellation/makeup policy for your specific program*
REFUND POLICY: If any applicant removes him/herself from a WTC program for any reason, or if WTC removes the applicant from WTC program at the sole discretion of WTC Management, including injury of any kind, applicants are still liable for the full cost of the session and are NOT eligible for refunds of any kind.
